Bobos Mini Bites respects your privacy. This policy explains in plain language what data we collect, why we collect it, and the rights you have over it. We are based in Johannesburg, South Africa and this policy is aligned with South African POPIA, the EU/UK GDPR, the US CCPA/CPRA, and FTC guidelines.
1. Who We Are
Bobos Mini Bites (“we”, “us”, “our”) is a South African dessert business operating from Johannesburg, South Africa, specialising in mini donuts and mini pancake skewers for events and catering. This Privacy Policy explains how we collect, use, share and protect your personal information when you use our website, place an order via WhatsApp, or contact us.
We are the data controller of your personal information. You can reach us at hello@bobosminibites.co.za.
2. Information We Collect
We only collect what we need to take and deliver your order:
Contact details
Name, phone number, email address.
Order details
Event date, location, guest count, flavour preferences, dietary notes, special requests.
Communications
Messages you send via WhatsApp, email or our contact form.
Technical data
IP address, browser type, device, pages viewed, referring URL collected via standard server logs and privacy-respecting analytics.
Cookies
Strictly necessary cookies for the site to function. No advertising or cross-site tracking cookies.
3. How We Use Your Information (Lawful Basis)
4. WhatsApp Ordering
When you click an order button, your browser opens WhatsApp with a pre-filled message. Once you send it, the conversation is also governed by WhatsApp's Privacy Policy (Meta Platforms). We receive your phone number, profile name and the messages you send — used only to process your order and send order-related updates.
6. International Transfers
Our hosting and email providers may store data outside South Africa (typically the EU or USA). We rely on Standard Contractual Clauses and provider certifications (e.g. EU–US Data Privacy Framework) as required by POPIA s72 and GDPR Chapter V.
7. How Long We Keep Your Information
| Data type | Retention |
|---|---|
| Order records | 5 years |
| Marketing contacts | Until unsubscribed |
| Website analytics | Up to 14 months |
| WhatsApp chats | Relationship + 12 months |
8. Your Rights
Depending on where you live, you have the right to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your information ("right to erasure")
Object to or restrict certain processing
Withdraw consent at any time
Data portability receive data in machine-readable format
South Africa (POPIA)
Right to complain to the Information Regulator at inforegulator.org.za.
EU / UK (GDPR / UK-GDPR)
Right to lodge a complaint with your local supervisory authority.
California (CCPA / CPRA)
Right to know, delete, correct, limit use of sensitive personal information, and non-discrimination. We do not sell or share personal information.
To exercise any right, email hello@bobosminibites.co.za. We respond within 30 days. No fee unless your request is manifestly unfounded or excessive.
9. Security
We use TLS encryption in transit, access controls, and least-privilege principles hosted on reputable infrastructure. No system is 100% secure — if a breach affects your personal information we will notify you and the relevant regulator within 72 hours as required by POPIA s22 and GDPR Art. 33.
11. Third-Party Links
Our site links to Instagram, Google Maps and WhatsApp. We are not responsible for the privacy practices of these third parties — please review their policies directly.
12. FTC Compliance (US Visitors)
In line with FTC guidance on online disclosures, we commit to:
- Presenting all material terms clearly and conspicuously before purchase.
- Honest pricing with no hidden fees.
- Clearly disclosing any sponsored or endorsed content.
- Honouring all advertised offers.
If you believe any claim on this site is misleading, contact hello@bobosminibites.co.za.
13. Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be highlighted on the homepage for 30 days.
14. Contact Us
Bobos Mini Bites
Johannesburg, South Africa